Fraud, it's not a victimless crime

Fraud – what it's all about

Insurance-claim fraud is often seen as an easy way to make a bit of money without hurting anyone. Yet the idea that fraud is a victimless crime is completely false.

False insurance claims are illegal. They can impact on your life and career, making it near-impossible to buy insurance in the future and can lead to a criminal record. 

Everyone Suffers - Committing fraud hurts everyone: yourself (if you're caught), your family, your friends, people in the area and the U.K. as a whole. Insurers have to spend longer tackling fraud, premiums go up, and everyone loses out.

Types of Bicycle Insurance Fraud

Claiming for an already lost/stolen/damaged bicycle.

Essentially what this means is that someone looks to start a new insurance policy even though the claim has already occurred.

This is Insurance Fraud and we're fighting this head-on and with huge success. We're all working together as an industry to share data and stamp this out, entirely. Those caught will end up being prosecuted which could result in a criminal conviction.

Claiming for a bicycle that doesn't exist.

There are some devious souls out there, the sort that pretend they have a bicycle, incept an insurance policy and then attempt to claim for it, despite the fact it never existed! This is one of the reasons we ask for original and un-edited pictures of your bicycle within 14 days of you activating your policy as it helps us deter and detect this type of fraud. Those caught will end up being prosecuted which could result in a criminal conviction.

We're working to deter and detect fraud

In our fight against fraud we work closely with the National Crime Agency, the Insurance Fraud Bureau and the Police. If we ever suspect fraud we'll share the details and seek prosecution.

Frequently Asked Questions

What does Cycler bicycle insurance cover me for?

Our product covers accidental damage and theft, personal accident, public liability, cycle breakdown and accessory cover (when selected). If you are biking through Europe/Worldwide, you and your bicycle are also covered (see trip limitations in the terms and conditions) We also offer cycle hire while you are without your bicycle during a claim.

Am I covered for my bicycle insurance on my home insurance?

Your bicycle might be covered under your home insurance, but the cover is unlikely to cover all of your needs and could leave you without your bicycle for a considerable amount of time as home insurance claims can take a while to resolve. 

Home insurance isn’t designed with your bicycle in mind, so is unlikely to cover you for personal accidents, theft away from the home and public liability. Furthermore, if you claim on your home insurance, the excess you may be required to pay could be higher than the cost of having separate bicycle insurance. Naturally, your contents insurance premium may then increase when your policy comes to renewal because of the claim you made.

Please make sure you view the benefits and cover of our bicycle insurance policy before you make a decision. If you’re not sure, give us a call and we’ll help explain our cover options further.

Who are Cycler Insurance?

Cycler is an insurance intermediary helping our Customers look after what they love.

How can I pay for my policy?

You can pay annually or monthly, remember, the contract is still an annual one.

How can I make changes to my bicycle policy?

You can log into your customer area and make a change there by visiting Alternatively you can call us on 01206 688097 or you can email us at [email protected].

What type of bicycles can I insure?

We insure road bikes, mountain bikes, tandems, gravel bikes, BMX and electric bikes (not scooters mopeds or motorbikes).

What happens if I give false information?

We rely on you to provide true and accurate details when you take out a bicycle insurance policy with us and when you report any claim to us. If false, inaccurate or misleading information is provided to us at any time this could invalidate your policy and any claim that you make.  You need to be aware that we take fraud very seriously. We have measures in place to detect and deter fraud. We pass any information we have to fraud agencies, the Police and other insurers. We will always prosecute if fraud is proven.

Do I need to report the theft or loss of my bicycle to the police?

Yes, you will need to report the theft of your bicycle to the Police within 48 hours of discovery. You will need to obtain a crime reference number in order to support a theft claim.

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