Frequently Asked Questions

With a Cycler policy, we offer cover for your bicycle so whether you are in the house or out on a ride, your bicycle will be protected. Our product covers damage and theft, personal accident, public liability, cycle breakdown, accessory cover as well as keeping you covered across the globe (limitations apply). We also offer cycle hire while you are without your bicycle and competing cover.

You should always check that the cover and benefits are good value for money, and you should always shop around to get the best deal.

Do remember, value isn’t always just price, it’s cover, benefits, service, peace of mind and knowing who’s got your back when you need it most. Here at Cycler, we pride ourselves on giving customers very comprehensive bicycle insurance cover. If something happens and you need us, we offer outstanding customer care and a quick claims service - our customer reviews speak for themselves.

Your bicycle might be covered under your home insurance, but the cover is unlikely to cover all of your needs and could leave you without your bicycle for a considerable amount of time as home insurance claims can take a while to resolve. 

Home insurance isn’t designed with your bicycle in mind, so is unlikely to cover you for personal accidents, theft away from the home and public liability. Furthermore, if you claim on your home insurance, the excess you may be required to pay could be higher than the cost of having separate bicycle insurance. Naturally, your contents insurance premium may then increase when your policy comes to renewal because of the claim you made.

Please make sure you view the benefits and cover of our bicycle insurance policy before you make a decision. If you’re not sure, give us a call and we’ll help explain our cover options further.

We insure road bikes, mountain bikes, tandems, gravel bikes, BMX and electric bikes (not scooters mopeds or motorbikes).

Could you afford to simply replace a stolen or damaged bicycle out of your own pocket? Is it worth insuring? Could you be without it? If your bicycle is an integral part of your life, you may wish to get bicycle insurance cover that ensures you’re back up and running as soon as possible.

No. Any incident before your bicycle insurance start date is not covered and any attempt to make a claim under these circumstances is an act of fraud and is taken very seriously with all cases reported to the relevant authorities.

You have the right to cancel this policy within 14 days of the date you purchased the policy and receive a full refund, less any administration fee, unless you've made a claim in which case the full annual premium would be payable.

If you wish to cancel the policy after 14 days, we will provide a refund, less a proportionate charge for any cover already provided and an administration fee, unless a claim has been made or there has been an incident likely to result in a claim.

Where a claim has occurred or there has been an incident likely to result in a claim no refund of premium will be provided. If you pay for your policy by monthly instalments, you must pay the remainder of your monthly instalments or pay the remainder of the annual premium in full.

We may at any time cancel any insurance policy by giving 14 days' notice in writing, where there is a valid reason for doing so such as failure to pay for your policy or if we suspect fraud. A cancellation e-mail will be sent to you at your last known e-mail address. If we cancel your policy, we will provide a refund of your premiums less a charge for the cover already provided and an administration fee, unless the reason for cancellation relates to fraud.

Within 14 days of policy inception, we will require you to upload original (not altered or re-named) images of the insured gear to the Cycler customer area. The pictures must be taken and uploaded within 14 days of policy inception and prior to any registered claim. Cover will only be provided for the items that we’ve received a picture for which clearly show the make, model and condition of the items being insured and were clearly taken prior to any claim and after policy inception.

If you are unable to upload an image within 14 days, please get in contact with us – we have multiple ways in which you can share these images with us.

A Gold or Diamond Sold Secure lock meeting the appropriate gold standard category for cycles. For more information, please visit Sold Secure at www.soldsecure.com

Your bicycle will be covered at home for accidental or malicious damage and bicycle theft as long as the bicycle is under your personal supervision, kept inside your home while locks and alarms are in operation, stored within a private garage, or secured by an approved lock to an immovable object within the building.

Your bicycle will be covered outside the home for accidental or malicious damage and theft of the cycle. Theft shall only be covered where the cycle is: under your personal supervision; or secured to an immovable object by an approved gold/diamond sold secure lock through the frame to an immovable object and any theft of the cycle is a direct result of the use of force and/or violence. If the cycle is unattended within the boundaries of a train station, bus station, coach station or your permanent place of employment, this must be for no more than 24 hours and subject to conditions above.

Theft, while your bicycle is in or on a vehicle, shall only be covered in circumstances where all doors, windows and other openings are left closed, the bicycle is securely locked and properly fastened and where the theft of the cycle is a direct result of the use of force and violence; and any security devices installed in the vehicle and cycle rack are in operation; and the cycle is stored out of sight or is secured through the frame by an approved lock to the roof or cycle rack attached to the vehicle. 

The vehicle must have valid motor insurance, a valid MOT certificate and current road tax. All windows must be capable of being securely fastened and locks must be capable of rendering the vehicle secure.

We will pay up to £25 per day, up to a maximum of 10 days during any one 12 month period toward the hire of an alternative cycle from a registered cycle hire business or cycle retailer, whilst you are awaiting repair or replacement of your cycle when it is the subject of an approved claim with us.

With your Cycler policy you are insured abroad for any 31 day trip period, not exceeding 90 days annually. Public Liability and Personal Accident cover are only available in the U.K and Eurpoe, Europe is defined as the following countries: Andorra, Austria, Balearics, Belgium, Bulgaria, Canary Isles, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden, Switzerland, and Vatican City.

To make a claim simply log in at www.cycler.co.uk call our friendly team on 0206 688097.

You will need your proof of purchase for your bike and accessories and the lock used along with evidence of the claim (pictures from the scene of the theft/accident).

Unfortunately, our bicycle insurance doesn’t work that way. If your bicycle has been stolen, you must report the theft to the police to get a crime reference number. Once you’ve completed this you can report the claim to us and we will complete a full claims assessment and we will issue you with the cost of a replacement bicycle up to the value that you insured it for. You have the insurance to cover the cost, don’t spend your own money unnecessarily as we won’t be able to reimburse you if you don't follow the claims process.

Yes, you will need to report the theft of your bicycle to the Police within 48 hours of discovery. You will need to obtain a crime reference number in order to support a theft claim.

We try to keep our Excess levels really straightforward. The excess is stated within your policy schedule.

We rely on you to provide true and accurate details when you take out bicycle insurance with us and when you report any claim to us. If false, inaccurate or misleading information is provided to us at any time this could invalidate your policy and any claim that you make. 

You need to be aware that we take fraud very seriously. We have measures in place to detect and deter fraud. We pass any information we have to fraud agencies, the Police and other insurers. We will always prosecute if fraud is proven.

No, not with Cycler bicycle insurance.

This is an area of our website designed for you. It is the place you can access and update all of your personal details and your billing information. You can view your bicycle insurance policy schedule, the Insurance Product Information Document (IPID) and the policy wording (T&Cs).

You can upload your images, report a claim, make contact with us and if needed send a request to cancel your policy.

You can log in using your mobile phone number or an email address. We will send you a 6-digit code to enter.

You can send an email to the customer support team, [email protected], just give a brief description of the problem and we will help you out.